Store Policies
Accepted Methods of Payment. We accept American Express, Discover, Mastercard, PayPal and Visa.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to you or your intended recipient as you directed us during checkout.
Cancellation. Orders can be cancelled within 24 hours or before shipment. Send an email to customerservice@yourqualitysource.com or click contact us to cancel your order. Your request will be acknowledged advising you of your order's ship status. Once the item(s) have shipped you must refer to the return policy. We will do everything possible to avoid shipping cancelled orders. That would eliminate hassles for you and reduce the risk of damaging our products during handling.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep the carton and all the packing material, then call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturer's Defects. If a product appears to have a manufacture’s defect, email customerservice@yourqualitysource.com or click contact us for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufacturer's defect, you must first receive a Return Merchandise Authorization (RMA) Number. No client packages will be accepted without a Return Merchandise Authorization (RMA) Number written clearly on the package as instructed.
Return Merchandise Policy. ALL SALES ARE FINAL AFTER 14 CALENDAR DAYS FROM THE SHIP DATE. For your protection all communications regarding returns must be conducted using e-mail. E-mail correspondence is time and date annotated both ways and thus removing any debate as to when your request was posted and which RMA number was assigned to your request. We affirm your right to return or exchange our products. For your protection permission for any return merchandise must be secured from Customer Service by email. You have 14 calendar days from the ship date to receive your refund. You must email the refund request to customerservice@yourqualitysource.com or click contact us (with "RETURN" in the subject field), at which time the return merchandise authorization number (RMA#) with return instructions will be sent to you. No packages will be accepted from our clients without a Return Merchandise Authorization Number written clearly on the package. Products being returned must have a RMA# issued before it can be accepted. All non-defective merchandise will incur a 20% restocking fee at our discretion.
If you received a different product than initially purchased please send an emil requesting your RMA, then the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by Customer Service you should:
- Return the item to the address given to you by Customer Service.
- Write the Return Merchandise Authorization Number (RMA#...) clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We cannot be held liable for return merchandise that does not reach our return department.
Refunds and/or exchanges will be credited to the credit card or PayPal account used during your purchase.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us, less any applicable restocking fees.
SPECIAL ORDERS Special Order are orders which require delivery from our source of production including Israel, Romania, and St. Petersburg, Russia. As you are aware we have vibrant networks of Maritime and Free Trade Zone transport. Our warehouses are receiving tons of deliveries daily. We have limited control over when your product will arrive. Which presents two opportunities for our business. Once a SPECIAL ORDER is placed it cannot be canceled. Secondly, we cannot return your items back overseas.As a result of the afore mentioned constraints SPECIAL ORDERS are final. In the interest of keeping you as our favored client we will allow you to exchange special orders less the 5% that is given to Lakeshore UMA for summer camp tuition for Inner City children at risk. Shipping fees and applicable sale tax are non-refundable.
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